Privacy Policy

Information We Collect

• Personal details such as name, email, phone number, and address.
• Order details including items purchased, payment method, and shipping information.
• Technical data like IP address, device type, and browser information for security and analytics.
• Support conversations and feedback you share with us.

How We Use Your Information

• To process orders, deliveries, refunds, and customer support.
• To provide updates about your orders, payments, or policy changes.
• To improve our website experience, analytics, and fraud prevention.
• To send promotional offers when you opt in (you can opt out anytime).

Sharing of Information

We may share your information with trusted third parties such as payment gateways, logistics partners, and service providers who assist us in fulfilling your order. We do not sell your personal data. Information may be disclosed if required by law or to comply with legal processes.

Payment Information

Card and UPI payment details are processed securely by RBI-compliant payment gateways. We do not store your complete card details on our servers.

Data Retention

We retain personal data only for as long as needed to fulfill orders, provide support, and meet legal or tax requirements under Indian law.

Your Rights

• Request access or correction to your personal information.
• Withdraw consent for marketing communications.
• Request deletion of your account where legally permissible.

Cookies

We use cookies and similar technologies to keep you signed in and improve site performance. You can manage cookies in your browser settings.

Grievance Officer (India)

For privacy-related concerns, contact our Grievance Officer within India:

Email: contact@motomonkies.com
Phone: +91 7418407250

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.